Refund and Return Policy

Overview

At AlligatorArmsFL, we specialize in creating high-quality, custom-made products tailored to your specifications. Due to the personalized nature of our products, we are unable to offer refunds or accept returns. This policy outlines our approach to ensure clarity and transparency for our customers.

No Refunds or Returns

• Custom Products: All products are made to order based on the specifications provided by the customer. As such, we do not offer refunds or accept returns for custom-made items.

• Final Sale: All sales are final. Please review your order details carefully before confirming your purchase.

Exceptions

While we do not provide refunds or returns, we are committed to your satisfaction. In the rare event of the following issues, please contact us within 7 days of receiving your order:

• Defective Products: If your product arrives damaged or with a manufacturing defect, we will work with you to address the issue, which may include replacing the product at no additional cost.

• Order Errors: If we incorrectly fulfill your order (e.g., wrong specifications or product), we will correct the mistake by remaking and shipping the correct item at no additional cost.

Contacting Us

To report an issue with your order, please reach out to our customer service team:

• Email: hello@alligatorarmsfl.com

• Response Time: We aim to respond to all inquiries within 48 hours.

Customer Responsibilities

To ensure a smooth process:

• Accurate Specifications: Provide complete and accurate details when placing your order. We are not responsible for errors resulting from incorrect or incomplete information provided by the customer.

• Review Order Confirmation: Double-check your order confirmation email to verify all details are correct. Contact us immediately if you notice any discrepancies.

Shipping and Delivery

• Non-Returnable Shipping Costs: Shipping fees are non-refundable.

• Lost or Stolen Packages: We are not responsible for packages lost or stolen after delivery confirmation by the carrier. Please contact the carrier directly to file a claim.

Policy Updates

We reserve the right to update this policy at any time. The most current version will be available on our website.

Thank you for choosing AlligatorArmsFL. We value your trust and are dedicated to delivering exceptional custom products.

Last Updated: May 14, 2025